New in PushFeedback: Smarter classification, PDF reports, and Jira updates

We've got a few updates to share - some long-requested improvements, a new way to read your feedback data, and one important change if you're using our Jira integration.

Let's dive in.

Smarter feedback classification

Until now, when users left a comment without selecting thumbs up or down, it was marked as negative - which skewed your analytics. We've fixed that.

Now, if a user shares feedback but doesn't rate it, it's automatically classified as neutral. This gives you a more accurate picture of what users are actually saying, without assuming intent.

PDF export for reports

You can now download your analytics reports as PDFs, making it easier to:

• Share feedback data with teammates
• Include snapshots in product docs or updates
• Store or present performance summaries

Just head to the Analytics dashboard and click Download PDF.

Jira integration update (Action required)

Using Jira automation with PushFeedback?

If you created any rules before Jan 28, 2025, they might stop working after May 30, 2025 unless you migrate to the new webhook endpoint.

Atlassian has changed how their incoming webhooks work, introducing a new secret parameter. You'll need to update your automation rules to use the new format:

👉 Update your incoming webhook trigger

Any new rules created now already use the new system.

Try Biel.ai free for 3 months 🤖

If you're using PushFeedback to collect product insights, Biel.ai is the next logical step: It's an AI-powered chatbot and search engine for your documentation.

Use it to:

• Understand what users are asking
• See how your docs perform in real-world queries
• Identify gaps or confusing areas based on actual conversations

As a thank-you for being a PushFeedback user, we're offering 3 free months of the Biel.ai Growth plan - plenty of time to test it and see how it fits into your stack.

👉 To claim it, just create an account, then reply to this email with your project ID by Friday, May 16.

What's next? You decide.

PushFeedback runs on feedback - literally. No feedback? We take the day off 😄

Got an idea or something you'd love us to build next? Let us know.