Privacy Policy

At PushFeedback, we respect your privacy and are committed to protecting it in compliance with the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PushFeedback Software as a Service ("SaaS").

1. Information we collect

We may collect the following information:

• Personal information: Information that can identify you, such as name, email, and phone number, collected when you register for our SaaS.
• Usage information: Data about your use of our SaaS, including access times, pages viewed, and interaction patterns.

2. Legal basis for processing personal data

We process personal data where necessary for the performance of a contract, to comply with legal obligations, to pursue legitimate interests, or with your consent, in accordance with GDPR principles.

3. How we use your information

We use collected information to:

• Provide and maintain our SaaS.
• Improve and personalize the SaaS experience.
• Analyze usage patterns to enhance features.
• Develop new products, services, and functionality.
• Communicate updates, service notifications, or marketing information, respecting consent and user preferences.
• Share feedback with our customers under strict confidentiality to deliver our services, ensuring GDPR compliance.

4. Your rights under GDPR

You have the right to access, correct, delete, or restrict processing of your personal data, object to processing, and request data portability. Requests can be submitted via info@techdocs.studio.

5. How we share your information

We do not sell personal information. Data may be shared with our service providers, customers, and partners strictly as needed to provide our SaaS, under confidentiality agreements, and as required by law.

6. Processing data on behalf of customers

When customers use our feedback widget, they act as data controllers and we act as data processors. We process only the personal data required to provide the widget functionality, in accordance with GDPR and our Data Processing Agreement (DPA).

Data may include end-user messages, names, emails, IPs, or other identifiers. We only process this data for service delivery, never for other purposes.

Sub-processors may be engaged for hosting, storage, and infrastructure. All sub-processors are bound by GDPR-compliant agreements. A current list of sub-processors is available on request.

7. Data retention

Personal data is retained only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Upon expiration, data is securely deleted or anonymized.

8. Data transfers

Personal data may be transferred outside the EEA. All transfers are protected by Standard Contractual Clauses or adequacy decisions to ensure GDPR-compliant safeguards.

9. Cookies

We use cookies to improve user experience and analyze traffic. Non-essential cookies require consent, which can be managed or revoked via browser settings.

10. Third-party services

We may share data with trusted third-party providers for email communication, surveys, hosting, and SaaS functionality. Providers are assessed for security and GDPR compliance.

11. Marketing communications

If you provide your email through our forms (excluding feedback widget submissions), you may be added to a mailing list. You may unsubscribe at any time via included links or by contacting us.

12. Security measures

We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, secure storage, regular security reviews, and incident response procedures.

13. Contact us

For questions or to exercise your GDPR rights, contact:

Name: Volcanic Labs SLU

Email: info@techdocs.studio

Address: Plaza de Galicia, Local 7, 38612, Santa Cruz de Tenerife, Spain