Terms and conditions

Welcome to PushFeedback, a service provided by Volcanic Labs SLU. These terms and conditions ("Terms") govern your use of our website, products, and services (collectively referred to as the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Intellectual Property

All content, excluding user-generated content, and materials available on our website and through our Services, including but not limited to text, graphics, logos, images, and software, are the property of PushFeedback or its licensors and are protected by applicable intellectual property laws. You may not use, modify, reproduce, distribute, or create derivative works of any content or materials without our prior written consent. Any feedback or suggestions provided by users remains the intellectual property of PushFeedback.

2. Use of Services

You agree to use our Services in compliance with all applicable laws and these Terms. Any activities conducted through your account are your sole responsibility. Unauthorized or inappropriate use, including violations of laws, regulations, or infringing on others' rights, will result in account cancellation.

3. Privacy and Data Protection

Our Privacy Policy, compliant with the General Data Protection Regulation (GDPR), governs the collection, use, and disclosure of your personal information. By using our Services, you consent to the practices described in our Privacy Policy.

4. Service Availability and Warranty

Our Services are provided "as is," without warranties of any kind, whether expressed or implied. While we strive for excellence, we cannot guarantee uninterrupted service, timely availability, or that the Services will be error-free or free from harmful components. For enhanced service levels, consider purchasing a Service Level Agreement (SLA) by contacting us at hi@techdocs.studio.

5. Payments, Cancellations, and Refunds

Details about our pricing, plans, and their features are available at https://pushfeedback.com#pricing.

First-time subscriptions: New subscribers receive a free trial. After the trial, initial payments for paid subscriptions are non-refundable.

Monthly subscriptions renewals: If you cancel a monthly subscription, no further charges will be made. However, there are no refunds for the current month. You will retain access until the billing period ends.

Annual subscription renewals: If you cancel within 30 days of renewal, a full refund will be issued. Cancellations after 30 days will not be refunded, but you will retain access for the remainder of the subscription year.

6. Open-Source License

PushFeedback offers a complimentary Starter license to open-source projects that meet the following requirements. By applying for and using this license, you agree to these additional terms, which supplement the general Terms and Conditions:

• Logo display: You are required to display the "PushFeedback" logo on your feedback widget as a condition of the free license.
• Open-source code: Your project and docs must remain fully open-source, with publicly accessible code repositories, throughout the duration of your license.
• Public accessibility: The website or platform where PushFeedback is used must remain publicly accessible to users.
• Promotional use: By joining the open-source plan, you grant PushFeedback permission to use your project's logo, brand name, and testimonials for promotional purposes. This includes use on our website, marketing materials, and other communications.

PushFeedback reserves the right to review the eligibility of any open-source project for this plan at any time. If the requirements are no longer met, PushFeedback may revoke the free license. We also reserve the right to modify or discontinue the open-source plan at any time, with prior notice.

7. Limitation of Liability

To the maximum extent permitted by law, PushFeedback and its affiliates, partners, directors, officers, employees, and agents disclaim all liabilities, be it direct, indirect, incidental, or consequential, arising from the use of our Services.

In any event, our total liability to you, for any and all claims, will be limited to the amount of fees you have paid for the Services in the 12 months preceding the claim.

8. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts in Spain.

9. Modifications to Terms

PushFeedback may modify these Terms occasionally. Continued use of our Services post-modification implies your acceptance of the revised Terms.

10. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, or acts of civil or military authorities.

11. Contact Us

For any queries regarding these Terms, reach out to us at:

Name: Volcanic Labs SLU

Email: info@techdocs.studio

Address:Plaza de Galicia, Local 7, 38612, Santa Cruz de Tenerife, Spain