Feedback triage
Feedback triage means reviewing incoming comments, deciding which need action, and assigning an owner or destination.
Incoming feedback can include bugs, content gaps, feature requests, support questions, and noise. Triage classifies each entry and assigns an owner or destination.
Use a regular review cadence and close items that need no action. AI can draft themes and summaries, but a person should make routing and priority decisions using the team's context.
Frequently asked questions
How often should you triage feedback?
Choose a cadence that matches your volume. A weekly review is a practical starting point for many documentation sites.
What do you do with feedback you will not act on?
Record why it needs no action and archive it. Keep the original comment available if the issue may need review later.
Can AI do feedback triage?
It can suggest clusters and summaries. A person should make the final routing and priority decisions.