Feedback loop
A feedback loop is closed when the input a user sent leads to a visible change and that user finds out about it.
A feedback loop has four steps: collect, review, act, and communicate the outcome. The last step shows users that their feedback reached the team.
For documentation, that communication can be a reply, changelog entry, release note, or visible update on the page. Keep it short and connect it to the change.
Frequently asked questions
What does closing the feedback loop mean?
It means telling the reporter or wider audience what changed after the feedback was reviewed.
How do you close the loop with anonymous feedback?
Use a changelog, release note, or visible page update when there is no address to reply to.
How long should a feedback loop take?
There is no universal target. Set expectations based on the type and urgency of the feedback, then communicate meaningful updates.