Content gap
A content gap is a question your users need answered that your site does not answer, surfaced by the feedback, searches, and support tickets that keep asking for it.
Page-level comments can identify both a missing answer and the page where readers expected to find it. For example, a comment may point out that an authentication guide does not list required permissions.
A content gap is not always a missing page. The answer may be hard to find, under an unclear heading, or out of date. The fix may be a link, heading change, paragraph, or rewrite.
Frequently asked questions
How do you find content gaps on a documentation site?
Review per-page comments, searches that returned no useful result, and repeated support questions.
Are content gaps the same as keyword gaps?
No. A keyword gap is a search query your site does not cover. A content gap is information your current users need but cannot find.
Who should own closing content gaps?
Assign it to the owner of the page or subject area, with the source feedback attached.